Overview of the Funding Program
My Funded Futures offers aspiring and experienced traders an opportunity to access significant trading capital through a structured evaluation process. Participants subscribe to an evaluation plan—selecting from various account sizes—by paying a monthly fee that covers simulated market access, platform data, and ongoing support. During the evaluation phase, traders must meet predefined profit targets and adhere to risk parameters, such as trailing-drawdown limits and consistency rules. Successful completion of the evaluation leads to a live funded account, seeded with real capital under risk-managed conditions. Throughout both evaluation and live stages, traders maintain full ownership of their strategies, including the right to use automated tools, provided they comply with the firm’s trading guidelines.
Refund Eligibility Criteria
A full refund of the My Funded Futures evaluation fee is available to any trader who has not executed a single trade on the purchased account. To qualify, the request must be submitted within fourteen days of the initial purchase date. Requests received after this fourteen‑day period are not eligible for reimbursement. Likewise, any placement of orders—even if subsequently canceled—or any other trading activity within the evaluation or funded account disqualifies the trader from a full refund. The fourteen‑day eligibility window begins on the date the account purchase is processed, and no extensions are granted beyond this period.
Submitting a Refund Request
To initiate a refund, the trader must contact My Funded Futures via the firm’s designated support channels within the fourteen‑day eligibility window. The primary method is to send a detailed email request to the support address, including the account identifier and date of purchase, with a clear statement of intent to obtain a refund. Alternatively, traders may use the live‑chat feature on the My Funded Futures website to submit their request. In both cases, the trader must confirm their registered account credentials and explicitly state their desire for a refund. Requests sent outside these channels or lacking essential account information may experience processing delays or be denied.
Refund Processing and Payment Methods
Once the support team validates that no trading activity has occurred and the request falls within the fourteen‑day window, My Funded Futures processes the refund to the original payment method. The time required for funds to appear in the trader’s account depends on the payment processor and banking networks, but the firm sends a confirmation email immediately upon initiating the reimbursement. Refunds for transactions originally made with cryptocurrency are not processed due to anti–money‐laundering protocols; crypto payments are final and non‑refundable. Traders who use credit or debit cards, bank transfers, or other supported payment methods receive their funds back via the same instrument used for the purchase.
Exceptions and Limitations
Refunds are strictly limited to the evaluation fee and are not available for any portion of fees associated with subscription renewals, platform data access, or account management once the fourteen‑day window has closed. Any trading activity—regardless of profit or loss—immediately nullifies refund eligibility. Cryptocurrency transactions are excluded from all refund provisions to maintain compliance with financial regulations. Additionally, if a trader cancels their monthly subscription after the initial period, the account remains active until the end of that billing cycle, but no prorated refund is issued for the remainder of the term.
Account Cancellation Process
Traders who wish to discontinue their subscription without seeking a refund may cancel at any time by notifying support via the official email channel. Upon confirmation of cancellation, access to all My Funded Futures dashboards and services ends immediately. Any fees already collected for the subscription or evaluation service remain non‑refundable. Canceled accounts require a new purchase if the trader decides to re‑enroll in any evaluation or funding plan at a later date.
Firm’s Right to Terminate Participation
My Funded Futures reserves the right to terminate any trader’s participation for breach of the firm’s general terms and conditions. Termination actions include immediate deactivation of trading permissions, closure of the account, and forfeiture of any funds or balances. Traders subject to termination under these provisions are not eligible for any refund of fees or reimbursement of costs. This policy ensures the integrity of the evaluation process and maintains a fair environment for all participants.
Dispute Resolution Framework
Any dispute arising from refund requests or account termination is governed by a binding arbitration process under the rules of a designated arbitration association. By enrolling in the program, traders agree to waive the right to initiate court proceedings or chargebacks for amounts disputed in arbitration. This framework provides a streamlined mechanism for resolving conflicts and ensures that both the trader and My Funded Futures engage in an equitable resolution process.
Conclusion
My Funded Futures provides a transparent refund policy designed to grant a full reimbursement of the evaluation fee when no trading activity has occurred and the request is made within fourteen days of purchase. Cryptocurrency payments are expressly non‑refundable, and any trading activity disqualifies a refund. Cancellation of subscriptions is immediate but non‑refundable, and the firm retains the right to terminate accounts for policy violations without reimbursement. Disputes are resolved through binding arbitration, ensuring a fair and efficient outcome. Traders are encouraged to carefully review these provisions before initiating any purchase or trading activity.
